NOTE: ONCE SUBMITTED ALL ORDERS ARE FINAL.
Order cancellations will result in a 20% cancellation fee. In addition, cancellation of credit card purchases prepaid prior to shipping will be subject to an additional 3% processing fee. In the case of cancellation of gift card purchases prior to shipping, the gift card will be credited less the 3% processing fee or the customer will receive an in-house credit towards future purchases. Changes requested after order submission, including configuration, subs, etc., will result in a reprocessing charge.
All order cancellations must be done through the website firstname.lastname@example.org (choose subject Order Cancellation); or by Email to: email@example.com; or by Fax to: 607-634-4414.
All returned and/or refused products are subject to a 20% restocking fee. The restocking fee will not apply if the return is the result of an error by Rock River Arms. Shipping fees are not refundable. All returns must be preapproved by RRA, must be issued a return authorization (RMA), and must be returned in new condition within 30 days of order fulfillment. Please contact RRA Sales/Customer Service toll free at 607-634-4413 for any additional information and/or return authorization.